Apple iPhone Bug Prevents New iPhone 4 From Using Visual Voicemail
We are all loving our iPhone 4's so far, but we are experiencing minor issues here and there. For example, Matt and I were having a strange issue on our new phones. Whenever we went into Phone and clicked on the Voicemail button, instead of going to the Apple Visual Voicemail, it instead placed a call to Voicemail. So basically, it wasn't working right at all.
After playing around with it, we managed to figure it out without going through the hell that is ATT customer service. The trick is, on most new iPhones, you have to receive a voicemail (or two) before the iPhone will launch the prompt that asks you for your ATT voicemail PIN number. (Seen below)
To fix this issue, follow these steps:
- Call yourself from your phone. After 1 ring, you'll hear your voicemail greeting. Leave yourself a message.
- Check your voicemail by clicking the voicemail button. See if it gives you a password prompt seen above.
- If you do NOT get the prompt, leave yourself another voicemail. It took Matt and I two tries to get the prompt. (NOTE: The voicemail password is the pin you have with ATT, NOT your Apple ID password.
Once you enter the ATT PIN, go back to the voicemail tab and your visual voicemail will come back to life!
Published June 25, 2010 by:
Alex
Alex worked on several successful e-commerce websites before joining the RB team. He graduated from SUNY Purchase with a Bachelor's in Math & Computer Science.
This article is under Apple, Mac Operating System, iPhone
There are 9 comments for this post
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9 COMMENTS
posted by Macdmj on: Jul 30, 2010 06:21am
Thanks for the help worked perfectly. At first I was mad because the voicemail feature is part of what I love about the Iphone. Thanks again.
posted by NO on: Jul 9, 2010 07:44am
HOW DO YOU CALL YOURSELF WITH AN IPHONE
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posted by Jadpro on: Jul 5, 2010 01:03pm
turn your voicemail password off, the phone will then ask you for your code. Turn the password back on
posted by ALUCARD on: Jun 29, 2010 03:03pm
All I did to get it working was call my voicemail, enter my pin, empty my messages, hang up. Switch between tabs a few times and when I hit the voicemail tab it prompted me for the same pin and then visual voicemail was restored. Hope that helps.
posted by Alex Fierro on: Jun 27, 2010 03:09pm
That problem is probably because ATT doesn't see your iPhone as an iPhone. I would remove any "jailbreak" functionality and call ATT.
posted by Krista Rogers on: Jun 26, 2010 01:36am
I also tried the 611 password reset and I also reset my whole phone. Nothing!
posted by Krista Rogers on: Jun 26, 2010 01:36am
This did not work for me. Called myself 6 times, it never prompts for the password.
posted by Jcohn on: Jun 25, 2010 04:47pm
Alex I guess you aren't that popular and did not get too many emails over the past day or so. :)