Apple iPhone Bug Prevents New iPhone 4 From Using Visual Voicemail

Visual Voicemail on the iPhone 4

We are all loving our iPhone 4's so far, but we are experiencing minor issues here and there. For example, Matt and I were having a strange issue on our new phones. Whenever we went into Phone and clicked on the Voicemail button, instead of going to the Apple Visual Voicemail, it instead placed a call to Voicemail. So basically, it wasn't working right at all.

After playing around with it, we managed to figure it out without going through the hell that is ATT customer service. The trick is, on most new iPhones, you have to receive a voicemail (or two) before the iPhone will launch the prompt that asks you for your ATT voicemail PIN number. (Seen below)

To fix this issue, follow these steps:

  1. Call yourself from your phone. After 1 ring, you'll hear your voicemail greeting. Leave yourself a message.
  2. Check your voicemail by clicking the voicemail button. See if it gives you a password prompt seen above.
  3. If you do NOT get the prompt, leave yourself another voicemail. It took Matt and I two tries to get the prompt. (NOTE: The voicemail password is the pin you have with ATT, NOT your Apple ID password.

Once you enter the ATT PIN, go back to the voicemail tab and your visual voicemail will come back to life!


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It might superficially appear ready-to-go; however, when you break the front glass screen, the touch sensor that allows you to navigate through the phone by finger is affected. Thus, in addition to replacing the front glass screen, you will also have to replace this touch sensor. While the fix is more complicated, you can also purchase discount iPhone parts that will largely reduce the cost of repair.

posted by Rxybxy on: Mar 2, 2012 10:10pm

worked perfectly!  Thank you!!!

posted by Debby on: Feb 13, 2012 04:06pm

What if I don't want a password on it?

posted by Steve on: Mar 8, 2011 09:29am

Great worked for me, as you said i made first call to myself and left message it came through with the you have a message tone but no visual voice mail so i rang myself again left second message and straight away it indicated to me i had 2 missed calls with messages did not have to input code works great now WELL DONE thanks. Steve from Coventry

posted by Kinggallis on: Dec 3, 2011 02:59pm

how to get visual voicemail on my iphone 4 with h2o wireless service

posted by Davie on: Feb 21, 2012 06:18pm

How do you do that?

posted by Alex Fierro on: Jun 27, 2010 03:09pm

That problem is probably because ATT doesn't see your iPhone as an iPhone. I would remove any "jailbreak" functionality and call ATT.

posted by REAL KAMREN on: Sep 21, 2012 09:39am

I JUST FOUND IT OUT!! you have to turn password on if its off and off and then on if its on. but from there just set a password 4 digit. example 1234. then hang up and tap voicemail again. it will say password incorrect the type in the same password example 1234 then hit contacts then voicemail and it should work

posted by NO on: Jul 9, 2010 07:44am


posted by Jadpro on: Jul 5, 2010 01:03pm

turn your voicemail password off, the phone will then ask you for your code. Turn the password back on

posted by Desirae on: Mar 12, 2012 04:09pm

worked! wow! thanks so much!!!

posted by Zdenek Dzudza on: Oct 26, 2010 05:02pm

i think that the iphone is just shit cuzz like just cuzz people dont mean u need it so if u whant it dont get it cuzz its just wasting ur money and u can get a better 1 lol:D

posted by Caracorpone on: Feb 6, 2011 03:20pm

What's better

posted by Krista Rogers on: Jun 26, 2010 01:36am

This did not work for me. Called myself 6 times, it never prompts for the password.

posted by jah on: Sep 6, 2010 04:06am

How do i know whats my ATT pin?

posted by Jessica on: Nov 1, 2010 05:09am

Resetting network settings worked for me. First thing I tried, too! Now visual voicemail & MMS are working now. Thanks!

posted by Iphone repair Brampton on: Dec 19, 2012 11:29am

this is very nice feature to see very nice change in the history of iphone iphone repair brampton will check this out.

posted by ALUCARD on: Jun 29, 2010 03:03pm

All I did to get it working was call my voicemail, enter my pin, empty my messages, hang up. Switch between tabs a few times and when I hit the voicemail tab it prompted me for the same pin and then visual voicemail was restored. Hope that helps.

posted by Krista Rogers on: Jun 26, 2010 01:36am

I also tried the 611 password reset and I also reset my whole phone. Nothing!

posted by fix iphone screen on: Nov 7, 2013 11:34pm

Personally I haven't yet tried the iPhone 4S so I can't comment on how good that device is, however from looking at the phones specifications and user reviews for the extra money you would pay for the 4S I think personally I would prefer to save some money and stick with the iPhone 4.

posted by fix iphone screen on: Nov 14, 2013 01:20am

. From complicated business contacts complete with addresses to video clips it's always possible to transfer some data, but everyone's heard the "half my stuff got lost" horror stories that come out of large-scale file transfers. Most people today prefer not to take the risk. Instead, it is more common to see people purchasing iPhone parts wholesale and saving a dime plus a whole lot of headache.

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posted by fix iphone screen on: Aug 31, 2013 02:09am

If you listen to music, write on Facebook/Twitter, check your emails and play on your apps then you are going to drain your battery down. The iOS 5 update also uses up more battery power again, but don't be alarmed, I use my phone all day and have never run out yet, although I have come pretty close.

posted by fix iphone screen on: Sep 13, 2013 01:24am

The one problem that I do have with the iPhone is that it doesn't support the use of Flash files. This means that the iPhone doesn't display any flash movie and seeing that YouTube is full of flash movies then it becomes a problem. One way around this is the YouTube app for the iPhone. YouTube have started to convert their movies so that they will work on the iPhone, but because of the amount of files on their website this is going to take time. The YouTube app works fine but I find that often the videos that I search for don't appear in the way they would if you search online. An example of this is if you searched for "The Beatles" then you would get a ton of song covers before any of the songs performed by The Beatles.

posted by Nasayed on: Oct 31, 2010 05:57am

I work for Att. I come across the same problems when I upgrade to an Iphone4 for every cust. Instead of going through all these hassles you need to ask the sales person to delete the data feature and then go back and add it again. Make sure the sales person gives you the unlimited data package if you have unlimited internet if not you will be ok. After this process go and reboot the iphone by pressing the sleep/power button and the home button simultaneously and then go and reset the voice mail by either defaulting to factory voice mail or recording you greeting once more. thats all there is to it. I have no idea why the visual voice mail doesnt work after the upgrade however this is the work around i use for each customer. Hope this answers this question for you guys.

posted by Tammit1972 on: Nov 1, 2010 07:17pm

This is the first- very first and only helpful Iphone Bug help I have EVER found!!! Yippee! Thank you Thank you Thank You! Tammi

posted by Pb on: Nov 4, 2010 01:30pm

This was super helpful!! Thx so much! 

posted by Zero_gravity on: Dec 24, 2010 07:39pm

I had this stinking Incorrect Password screen coming up all the time, when i tried to make calls, when i got calls, when i tried to send texts. Drove me batty...All i had to do to correct the problem was enter the ATT PIN, which contrary to popular belief, is NOT your phone number..if you enter the correct 4 digit PIN number, the problem should go away.. And now all i have to do is deal with all the unheard voice messages that I am now getting 2 weeks late...

posted by Gabe on: Nov 18, 2010 04:44am

is the password option supposed to show up once since my issues is that i keep seeing put your password for voicemail i put password in and it disappears for awhile then it shows up again and i gotta set it up again is it something i have to work with my cell phone carrier i would love some answers it gets pretty damn annoying

posted by idiom on: Oct 15, 2010 05:03am

I bought my iPhone 4 at Best Buy and the they applied the wrong data plan. It's a two digit code. One has visual voice mail and one doesn't. AT&T can change the package easily enough. They cost the same - apparently some people don't want visual voice mail.

posted by Dutt526 on: Dec 8, 2010 12:00am

Does Apple and AT&T ever test this stuff before giving it to the public? I mean this voice mail problem is very simple to test. Jsut have some guy at Apple's office download the new operating system to his iPhone and see the voice mail problem. It woulo take aobut 5 minutes to see the probvlem. these guy run all fo tehse high teck tests for months. Why not let an average person use on for aobut an hour or two. I mean this voice mail issue would show up in minutes.

posted by Becky on: Dec 29, 2010 12:22am

I called Best Buy and they had me call AT&T and they told me it was just a different data plan number - one has visual voice mail, one does not. The CSR revised the plan and then had me turn the phone off and then on again. All fixed.

posted by Ab on: Dec 18, 2010 09:36am

Brand new iPhone4 with Vodafone Australia: Left myself a dozen msg, reset network settings, rebooted... still not good. :o(

posted by Chelsea R. on: Mar 2, 2012 04:01am

Perfect! Thanks guys.. Worked the first time. 

posted by Rustybrick on: Jan 6, 2011 02:53pm

You guys failed to read and acknowledge the usage agreement is what it was... if you don't do that, you get the problem you had...

posted by Kevin on: Jan 12, 2011 09:08pm

This worked perfectly, it took about a minute before it prompted me to put in my password, plus it took a couple of tries for me to remember my password, but after I did the old visual voicemail appeared again and works great, Thank you for posting this, saved me a lot of grief. cheers !

posted by J Sims_design on: Jan 14, 2011 05:30pm

HI! thanks for the info...this has happened to me and when I get to step 2 my phone doesnt ask me for a password, just allows me to check my vm. What do you think?

posted by nemobud on: Feb 23, 2011 04:57am

quick solution is if you had backed up your iphone in itunes b4 u j/b or reboot your iphone. just simply restore from backup by right clicking on your iphone tab and restore. works for me like a charm

posted by Tina on: Feb 8, 2011 06:54pm

This worked great for me. Now my boss thinks I am a genius!! Thanks for your help!!!!

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posted by Macdmj on: Jul 30, 2010 06:21am

Thanks for the help worked perfectly. At first I was mad because the voicemail feature is part of what I love about the Iphone. Thanks again.

posted by alexbryant on: Aug 6, 2011 05:51pm

either you are 4 years old, or an idiot. Those are your only options

posted by Jcohn on: Jun 25, 2010 04:47pm

Alex I guess you aren't that popular and did not get too many emails over the past day or so. :)

posted by LS on: Jun 2, 2012 10:56pm

It only restored one week of voicemail! Any ideas of how to get more?

posted by Pushmessage on: Jan 26, 2011 11:38pm

Idk i called my phone from my phone but it just sent me straight to my voicemail! I really want visual voicemail though.....what should I do???

posted by Davidphillips2nd on: Sep 21, 2010 11:41am

These folks would not have had to go through he'll with ATT customer service if they had gone to their local Apple Store to the Genius Bar. Support in the first year is free (with Apple Care free for 2 years), convenient and courteous.

posted by Voicemail Number on: Aug 24, 2011 08:57am

this is bad news, hope that Apple will do something about this bug that prevents users from using their voicemail... :(

posted by Stan12345 on: Jun 16, 2011 03:14am

I am having a problem in that the delete button on my voice mail bar has disappeared. Anyone else have this problem?

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posted by David C, Hollywood FL on: Nov 2, 2011 11:52pm

This PERFECTLY worked for me and solved my password problem!!  Thanks Jadpro!! 

posted by Gregory Burns on: Oct 28, 2011 04:45pm

Thanks, that worked perfectly.

posted by Jdtoweryjunk on: Dec 31, 2011 04:26am

Thank this is the only thing that worked for me tried everything.