New iPhone 4 - No Facetime Buttons/Options

Facetime

Well, the new iPhone has offically launched with today's store release. Naturally, RustyBrick was on hand to get our brand new iPhones. However, at least 2 of us here at the office have had a serious issue when upgrading our old 3G phones to the new iPhone 4.

 

When you go into a contact, there should be buttons below the phone number like this.

However, when I plugged in my iPhone 4 and restored from the backup of my iPhone 3G, I did NOT get these buttons below my contact. See below!

 

I have just "fixed" the problem, and I did it without restoring the whole phone! Try these steps in order and hopefully it will work for you!

 

  1. Try going into SETTINGS -> PHONE -> FACETIME. Switch it to ON. If it's already ON, switch it OFF and then back to ON. Go back and see if it works.
  2. Still nothing? Go into SETTINGS->GENERAL->RESET->Reset All Settings. This will wipe your passwords and such. After it's done, go back and see if it works.
  3. Still no buttons? Go into iTunes and click Restore. Go through all the steps until it begins Downloading the iPhone software. Click the X to cancel the download. Don't worry, it's doesn't delete anything from your phone until it's all done with the iOS download which takes like 20 minutes. Then, go back to your phone and sync it. Then turn on the setting for Facetime back in Step 1.

At this point, my buttons were there and and I was able to both send and receive Facetime calls. Again, this only appears to be an issue for certain 3G/3GS with iOS 4.0 who set up their iPhone not as a new phone, but rahter restored from that 3G/3GS backup. Hopefully this helps. Please report in the comments below and we can help each other through these launch bugs!!

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100 COMMENTS

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posted by Shirin D on: Jan 12, 2012 03:22pm

I still don't have Facetime option.

posted by Terry Grogan on: Jul 15, 2010 02:27pm

Awesome!! This is exactly what happened to me. Step #2 fixed the issue for me, thanks!

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posted by Saraneharrell on: Dec 27, 2011 11:39pm

It seems to me that the FaceTime button will show up only for contacts that have a specified email address in the contact information.  If no email has been specified for the contact, no FaceTime button will be visible.

posted by E Brownlee on: Dec 28, 2011 12:08pm

my butten will not move om my iphone4 my download will not come on 

posted by Dfanfong on: Oct 24, 2010 01:49am

worked. but i don't have that video symbol along with facetime. the button only says facetime.

posted by Nestineangelo on: Jan 8, 2012 08:26am

Fuuuuck. Im using iphone 4s and there is no facetime button .... And in the settings there is no facetime setting :(

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posted by Shirin D on: Jan 12, 2012 03:15pm

I don't have facetime option in settings->phone ! :(

posted by Dix_fix on: Jan 13, 2012 09:28pm

THanks after restoreing my iphone3 to my iPhone4 i had exactly this problem & also no FaceTime app icon. This "FIX" fixed the facetime buttons in my dialer but still no FaceTime icon/app displayed in my menus

posted by Aldzq on: Jan 22, 2012 02:24pm

very helpfull...thanks!

posted by Breckstone on: Jan 31, 2012 03:54pm

It looks like if you buy an iPhone 4/4S from the middle east FaceTime will not work at all.  That's what I did since I was working in Qatar.  Now I'm back home in the US and FaceTime still is not working.  Although I'm using an ATT sim card and I have already restored my iPhone twice, once using the standard restore button in iTunes and the second time I actually put the iPhone in DFU mode and that forced iTunes to restore iOS...  Still no luck.  Does anyone know what I can do beyond that?  Is jailbreaking my only options?  Why does Apple stink so bad? 

posted by John Fortuno on: Mar 4, 2012 07:47am

thanks it works!

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posted by Sunilrawalwasia on: Mar 9, 2012 08:04am

still not working foe me plz tell me what to do 

posted by Breckstone on: Mar 16, 2012 05:26pm

If you bought your iPhone overseas in Dubai or some other country where VOIP is restricted, your phone will not have FaceTime option unless you jailbreak your phone and install a FaceTime enabler app.  If you got your phone in a country where VOIP is okay then you should contact apple and they will replace your phone for you if your phone is still under Apple's warranty 

posted by Bimbam on: Mar 29, 2012 10:15am

Don't work

posted by Shibbygtr on: Sep 18, 2011 05:01am

you peice of shit all my contacts are gone thansk alot your going to hell

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posted by mrkmohsin on: Jul 18, 2012 09:20am

OMG Yeayyyy!!!!! It worked!!!!

posted by Colin Young on: Jun 25, 2010 01:05am

All you have to do it activate Facetime then turn your phone off and on.

posted by zeshan on: Aug 9, 2012 09:05pm

thks alot its working thks a millon

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posted by HAI :) on: Dec 26, 2011 09:03pm

same!

posted by Habibi on: Sep 21, 2013 08:00am

i am using Iphone 4 and i installed io7 but no facetime button in setting plz help

posted by Ifanm on: Sep 3, 2012 05:33am

Hey Kiran: Thanks for the tips, your answer helped me to, now my iPhone 4 is complete hahaha!! :D

posted by Bella on: Sep 9, 2012 09:03am

Hi I have an iPhone 4 (Not 4s) and have already updated my iOS to version 5.1.1 but I still don't have the Facetime feature. Tried going to settings > phone but after going to the 'Phone' part i got nothing. No facetime button at all. Can anyone tell me what to do? :(

posted by Noah Schubert on: Jun 25, 2010 10:18am

The following worked for me: 1. Go to Settings-->General-->Restrictions 2. Tap "Enable Restrictions" 3. For Facetime, set the allow option to ON 4. Tap "Disable Restrictions" 5. Go to Settings-->Phone 6. You should now see a Facetime option. Toggle it off and on again.

posted by Chewhian on: Jan 11, 2011 06:46am

hi i'm using 4.1 iphone 4, go to setting>phone>Facetime (on), it should apear on your contact "facetime".

posted by Jigenc on: Jun 9, 2011 07:08am

me too.....iphone4 but no facetime??? 

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posted by John Welch on: Jun 24, 2010 05:13pm

Still not working for me...

posted by Kiran on: Jul 28, 2011 07:50pm

make sure you swicth facetime on under Settings---->General--->Restrictions----> FacetimeOn and Under Phone facetime on, Hope it works

posted by Alex Fierro on: Jun 25, 2010 02:18pm

Alot of the Google threads I found stated that after trying EVERYTHING else, this would work. Restore the phone. When setting it back up, choose "Set up new iPhone" instead of restore from backup. Then sync with your data and it'll put everything back. Or you could try Noah S's comment above and see if that helps. (He has a different method which helped him. Comment is at the blog at http://www.rustybrick.com/new-iphone-4-upgrades-do-not-have-facetime.html )

posted by Alex Fierro on: Jun 25, 2010 04:44pm

Hmmm, is your 3GS backup jailbroken? It could be that the hacks are designed for the older models and not working for your iPhone 4... "No 3G coverage" or "no connection when 3G shows as active" is a common occurrence when you're upgrading iOS versions on a jailbroken phone...

posted by Rich Cattell on: Jun 25, 2010 02:43pm

I've tried Noah S's idea.. but this diddnt work either .. I've noticed though that its not just facetime thats missing .. I dont have a working internet connection over 3g either, only WIFI .. and the menu options for APN settings are missing too! Think im going to have to setup as a new phone and sync everything back .. which is a real pain!

posted by Bebhin MaThew on: Mar 10, 2013 02:57pm

hey i bought my iphone 4 from dubai and its running ios 6.1.2 but there is no facetime option anywhere, not in settions nor in the phone and its not evn der in d restrictions ..plz help wat m i supposed to do ? i did nt back up frm a 3gs or smtn like that !!

posted by Rich Cattell on: Jun 25, 2010 11:43am

I have the same issue with my iPhone 4 after restoring a backup from my 3GS .. Everything works fine, except no Facetime! I dont even have the Facetime switch in my Settings-Phone menu! Have tried doing a reset all settings, and the restore/sync thing as suggested .. but still no facetime option in settings or in any screens etc... Anyone have any ideas?

posted by Rclymer on: Jun 24, 2010 02:41pm

i have had the exact same problem i figured i would have to wait for the next update but ill try this...apple will prolly put a patch for this out quickly

posted by Nam on: Oct 17, 2012 11:12am

I did it but it was not effective on my phone.. neeeed help heeere pleeeeease

posted by Sayhun on: Feb 17, 2011 01:33pm

hi in my phone its showing setting/phone/but no face time at all even it is iphone4.please help

posted by Tda on: Nov 19, 2012 02:30am

You have saved my blood pressure from giving me a stroke! I did the last step and I can finally FaceTime my family!!!!

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posted by Regis365 on: Jul 7, 2011 07:19am

call someone with an iphone 4, buttons should appear

posted by Himosha on: Jul 2, 2011 11:52pm

try updating the ios and let us know if the facetime will work

posted by Beezer on: Jan 6, 2013 05:37pm

Very useful although I did not need to do a full reset I went inot restrictions and tunred facetime back on there and then activated from the settigs list. Thank you for this help

posted by E Brownlee on: Dec 28, 2011 12:12pm

my buttons will not move and i have no download on my iphone4 why help

posted by ☺AshLay on: Jan 21, 2013 02:54am

omggggggggg you just saved my life and i love you soooo very much...

posted by samantha on: Feb 11, 2013 07:01am

thanks sooo much!!!!

posted by Sulthansmh on: Oct 3, 2011 12:34pm

pls go to cydia & search middlewhat>installl

posted by Alix on: May 16, 2013 06:52pm

wooow wonderful this worked on my iphone 4s Thaaaaaaaaaaaaaaaanks alooooooooooot

posted by Andrew Mrozowski on: Jun 23, 2012 02:32pm

it helped alot

posted by ConnieC on: Dec 7, 2011 07:13am

Thanks so much! It was driving me crazy as to why the App button, along with YouTube,and Safari didn't load. Then, I realized I didn't have the face time on my phone either. Your answer took care of everything! Thanks so much! I can now go to sleep!:)

posted by Terence on: Jun 25, 2010 04:28pm

YOU sir are the man!!! second step worked for me! thank you thank you THANK YOU!!!! by the way did i thank you? :-)

posted by Bryan on: Jun 25, 2010 07:27pm

Apparently this is a bug with Apple restoring from a backup of an old 3G instead of a 3GS (or not restoring from a backup): http://www.wonderhowto.com/how-to-fix-missing-facetime-video-call-feature-iphone-4-0117507/

posted by Kaz Walia on: Jun 25, 2010 07:43pm

Step 3 worked for me... Cheers Buddie! :D

posted by Drew Hammond on: Jun 25, 2010 08:17pm

Rich! Thank god someone else has the same problem as me... No options for facetime and nothing in the settings menu either... My 3G doesn't work either... I went into the Apple store and had them fix it for me... took like 30 minutes. BUT I just got home and attempted to restore my settings again from my 3gs and of course... IT DOESN'T WORK AGAIN! -_-

posted by Senteniel on: Jun 28, 2010 11:03am

thanks your instructions worked after set all settings zaby

posted by Bob on: Jun 26, 2010 01:25am

Thanks! Had the same problem and you solved it! :)

posted by Kthierry on: Jul 14, 2010 05:41pm

Thanks for the info...took care of the problem right away. Apparently when I restored from backup it automatically turned facetime off.

posted by Mac on: Jun 29, 2010 04:36pm

Ugh...not one of these steps helped at all in my case. Looks like I'll just have to wait for iOS 4.01 to (hopefully) fix this issue.

posted by Ppamer on: Jun 30, 2010 02:59am

YUP... it was a setting. thanks a ton you guys! ppamer

posted by Sud33p on: Jun 27, 2010 11:11am

fantastic - worked striaght away with number 2!!!! great help

posted by stonerlady on: Dec 23, 2010 07:00pm

You can as well just restart the iPhone instead of resetting it.

posted by Hghg on: Jul 8, 2010 04:13am

thank you!

posted by Little_peas on: Nov 4, 2010 10:34am

Thank you so much!! it really helped out!!

posted by Lara on: Nov 4, 2010 10:41pm

the same happened to my iphone 4, can u plz help? the apple store fixed it and said it was only because i had to update it. i came home and restored it and it doesnt work again? help!!

posted by Vickig on: Nov 5, 2010 02:44am

Got my iPhone 4 several months ago and didn't realize anything was wrong until my husband got his today and we were trying out Facetime. I was able to get my Facetime button by following steps one and two above. Thanks for the help.

posted by Tahir4 on: Nov 6, 2010 07:16pm

hi i have iphone 4 with os 4.1 i did not upgrad from i phone 3 but i cant see face time button in my phone even in seetting > phone.... or in restrictions any body can help me?

posted by Noreen Hus on: Nov 7, 2010 10:59pm

hey worked for me. thankz!

posted by clar on: Nov 15, 2010 07:42am

i have the iphone 4 but still cant fine facetime !

posted by hevris on: Nov 15, 2010 02:05pm

Thanks, have just set this up on my husbands new iphone4 and on my mac pc, i only have the iPhone3g so will use the facetime from my mac to his phone. On further reading, does this mean that I can have facetime on my 3g too????????

posted by Ashutosh Kanodia on: Dec 7, 2010 09:11am

i have an Iphone 4 from US which is unlocked can i do the same steps because i think if i do so then my phone will locked for US network.

posted by KWT71 on: Jul 6, 2010 05:56pm

I have the exact same thing, it has to do with restoring from my back. As soon as I restored the phone back to default everything works now. By the way, my 3G network connection also fail, checked the carrier and it said none.

posted by Guest on: Nov 17, 2010 12:20pm

For ME region iphones problems search in google for "FaceTime Hacktivator" for jailbreaked iPhone 4. I just installed from Cydia and facetime appears in setting.

posted by tutta on: Feb 12, 2011 04:30am

i tried to activate face time on my ipod, but i didn't find my country. does anybody have an idea ??!!!!

posted by Nigel on: Nov 18, 2010 12:32pm

Hi there, I live in Dubai and have just purchased the Iphone 4 from the local provider and there is no FaceTime. I was told that it had been removed by them (I suppose to keep their profits high). Is there anyway I can get it back? Thanks Nigel

posted by joyec on: Dec 4, 2010 05:32am

hi,,, good day,,, actually i follow your steps of getting the facetime,,,but still i cant fined the facetime application,,,why? its maybe because im here in saudi arabia were i heard facetime is disabled here,,,thanks a lot

posted by Dpdr469 on: Dec 5, 2010 01:38am

Thank you. I don't know how that ever got turned off. Thank you, I was about to reset the darn thing.

posted by Mohmed on: Nov 21, 2010 07:17pm

Thank you very much. All done with your guide.

posted by Benoithabets on: Nov 21, 2010 04:25pm

I have a different problem: Every time I start up the Google Mobile App, the activation message for facetime appears even though I deactivated the FaceTime feature.

posted by Manontop on: Nov 21, 2010 11:18pm

first class boss it works!!!!!!!!!!

posted by Stuarta13 on: Dec 8, 2010 04:56pm

thanks for the link, that was what happend to my phone and i had no idea what was going on. saved me the embarrasment of going to the apple store and him laughing at me

posted by Skaterfood on: Dec 25, 2010 11:19pm

My iPhone 4 straight up came without the FaceTime app so I'm clueless

posted by Bob3882 on: Dec 7, 2010 08:30am

Go to "Settings" then "phone", switch on "FaceTime" and then restate your phone, it'll active the FaceTime button.

posted by joyec on: Dec 7, 2010 05:30am

i have the same problem like this, but how about here in saudi arabia were facetime is disabled even the application itself is missing on my new iphone4...please help,,,thanks

posted by Naga on: Jan 24, 2011 11:21pm

i have iphone 4 version 4.1 but cant find the word facetime anywhere !

posted by Stuartmax on: Jan 10, 2011 01:24am

Great Noah Worked for me Good work mate

posted by Adelsan on: Jan 25, 2011 12:26pm

this helped! Thanks!

posted by Oliver_pasion on: Dec 29, 2010 01:11am

oh jeezzzz.......this really helped me a lot...particulary the third step.... thanks so much.....

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posted by Nadeem Bhatti on: Feb 20, 2011 11:00pm

hey thanks in advance but i have jail-broken i phone 4 with 4.2.1 , is that any problem with do all this stuff , i mean i dont wanna be lost anything now its working well but i cant used face-time so have any body solution even i dont find facetime option in my all hole iphone so what i have to do..?

posted by Hugo-rocks on: Dec 16, 2010 06:30pm

NONE OF THIS WORKS FOR ME WHAT SHOULD I DO

posted by Heshamatef67 on: Dec 17, 2010 02:29am

all the steps doesn't work and the button is not their