Red Bulls: Not The Only Losers

NY Red Bulls logoRemember the Red Bull office can prank the guys played on me a few weeks back? Don't? Go check it out now.

A week or so after we posted, a woman from Red Bull, I believed named Lisa called the office to speak with me. I wasn't in the office, so Ronnie conferenced me via my iPhone. Lisa told us the folks in the office loved the prank and wanted to send four of us to the November 4th match between the New York Red Bulls and San Jose Earthquakes at Red Bull Arena. I thought it was awesome and accepted.

Lisa said to pick up the tickets, go to gate A and ask for Barry's tickets.

I immediately emailed the team asking if anyone wanted to go. I got four responses immediately. I decided to give up my seat so the others can go. So last night the four of them went. They asked for "Barry's tickets" at Gate A and was turned away.

Why? I wasn't there to show my ID. That is fair, I actually offered to give my ID to one of the guys just in case, but they didn't think it was necessary.

What upsets me is that they tracked down Lisa at the gate and Lisa said I didn't confirm the tickets or I guess maybe the transfer of the tickets. Just to be clear, I was never told I had to confirm or I couldn't give the tickets to the people in the office who played the prank on me. Again, a mistake on my part. But when Lisa came to the gate, she could of made it right and just given the guys tickets. What was the big deal?

Instead, the guys purchased tickets and enjoyed the game.

But I feel horrible that the tickets I was promised were not used by RustyBrick. RustyBrick, not only holding the same initials as Red Bull (RB), are huge fans of Red Bull. Most are Red Bull drink fans, but we even have a coder here who owns a Red Bull Jersey. It was just upsetting.

The New York Red Bulls were not the only ones coming out feeling like losers last night.

Anyway, the guys had a good time, here are some pictures:

NY Red Bulls Playoff Match  - November 4

NY Red Bulls Playoff Match  - November 4

NY Red Bulls Playoff Match  - November 4

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10 COMMENTS

posted by on: Apr 2, 2012 05:57pm

Should repost this! They never did send us anything like they said they would!

posted by on: Nov 5, 2010 03:35pm

Nice pictures

posted by Barry Schwartz on: Nov 5, 2010 03:36pm

I got some more, should I add? ;-)

posted by on: Nov 5, 2010 03:43pm

#customer_relations_fail

posted by Jim Rudnick on: Nov 5, 2010 05:12pm

Interesting, Barry....now I wonder, if that contact at RB "found" your posting via a Google search, and if and when THIS POST gets index by G....how long it'll take her to re-contact you to "handle" this customer service issue... REALLY will watch for any mention of you that yup, RB "is" into ORM.... ...or not, eh! Jim

posted by Alex J. Fierro on: Nov 5, 2010 05:27pm

Definitely disappointing, especially because the woman at Will Call Gate A took such personal pleasure in turning us away. It's one thing to not care, feign a sorrowful apology and do your job, that's fine. But the smug smile she gave us after she turned us down... When she found out Barry wasn't there at all, the moment she found we DEFINITELY weren't getting in; The little chuckle, the shit-eating grin... It enraged us to see that that was the absolute highlight of her night, to ruin someone else's. Truly unbelieveable.

posted by Barry Schwartz on: Nov 5, 2010 07:38pm

Just an update, a rep from Red Bull contacted me. I'll likely follow up on this a bit later when I know more.

posted by Jim Rudnick on: Nov 10, 2010 02:15pm

the phrase "too little - too late" comes to mind....but do let us know, eh? :-) Jim

posted by Lily on: Dec 2, 2010 03:01am

In this winter, theugg boots

posted by Barry Schwartz on: Apr 2, 2012 06:02pm

True.